Refund Policy

Last Updated: 13 Oct, 2025

1. Introduction

This Return and Refund Policy ("Policy") outlines the terms and conditions regarding returns and refunds for services provided by Master Consultancy LTD ("we," "our," or "us"). By purchasing our services, you acknowledge that you have read, understood, and agree to this Policy.

2. Service Nature and Digital Products

2.1 Digital Services

Our URL shortening services are digital in nature and include:

  • Software-as-a-Service (SaaS) platform access
  • Digital tools and features
  • Online analytics and reporting
  • Cloud-based storage and processing
  • API access and integrations

2.2 Immediate Access

Upon payment confirmation, you gain immediate access to our services, features, and platform functionality.

3. No Refund Policy

3.1 General Policy

All sales are final. We do not offer refunds, returns, or exchanges for any of our services, including:

  • Monthly subscriptions
  • Annual subscriptions
  • Lifetime subscriptions
  • One-time payments
  • Service upgrades or downgrades
  • Additional features or add-ons

3.2 Reasons for No Refund Policy

Our no refund policy is in place because:

  • Our services are digital and immediately accessible upon payment
  • We provide free trials for most paid plans to allow evaluation
  • Service usage begins immediately after payment
  • Our costs are incurred upfront for service delivery
  • Digital services cannot be "returned" in the traditional sense

4. Free Trial Period

4.1 Trial Evaluation

  • Professional Plan: 14-day free trial
  • Business Plan: 7-day free trial
  • No credit card required for trial activation
  • Full access to plan features during trial period

4.2 Trial Cancellation

  • You may cancel your trial at any time before it expires
  • No charges will be applied if cancelled before trial expiration
  • Trial cancellation does not require a refund as no payment was made

5. Subscription Management

5.1 Cancellation Rights

  • You may cancel your subscription at any time
  • Cancellation takes effect at the end of your current billing period
  • You retain access to paid features until the end of your billing period
  • No refunds for unused portions of subscription periods

5.2 Downgrade Options

  • You may downgrade your plan at any time
  • Downgrades take effect at the next billing cycle
  • No refunds for the difference between plan prices
  • Access to higher-tier features ends at the next billing cycle

6. Exceptional Circumstances

6.1 Technical Issues

In rare cases where we are unable to provide the service due to technical failures on our end:

  • We will work to resolve the issue promptly
  • Service credits may be provided at our discretion
  • No cash refunds will be issued
  • Resolution timeframe: 30 days from issue identification

6.2 Billing Errors

If a billing error occurs due to our mistake:

  • We will correct the error immediately
  • Refunds may be issued for duplicate charges
  • No refunds for user-initiated purchases
  • Error correction timeframe: 7 business days

7. Payment Processing

7.1 Payment Methods

We accept payments through:

  • Paddle
  • PayPal
  • Stripe

7.2 Payment Disputes

  • All payment disputes must be resolved through the payment processor
  • We do not handle direct refund requests
  • Chargebacks may result in immediate service termination
  • Disputed payments are subject to the payment processor's policies

8. Service Termination

8.1 Termination by Us

If we terminate your service for policy violations:

  • No refunds will be provided
  • Access to services ends immediately
  • Data may be deleted after 30 days
  • Termination is final and non-appealable

8.2 Termination by You

If you terminate your service:

  • No refunds for unused subscription time
  • Access continues until the end of your billing period
  • Data may be deleted after 30 days
  • Termination is final and non-reversible

9. Legal Compliance

9.1 UK Consumer Rights

Under UK law, digital services are generally non-refundable once delivered. However, you may have rights if:

  • The service is not as described
  • The service is not fit for purpose
  • The service is not delivered with reasonable care and skill

9.2 EU Consumer Rights

EU consumers have a 14-day cooling-off period for distance contracts, but this does not apply to:

  • Digital content that is not supplied on a tangible medium
  • Services that begin immediately after purchase
  • Customized or personalized services

9.3 Our Position

Our services fall under the exceptions to cooling-off periods as they:

  • Begin immediately after payment
  • Are customized to user needs
  • Cannot be returned in their original condition

10. Chargeback Policy

10.1 Chargeback Consequences

Filing a chargeback or payment dispute will result in:

  • Immediate service suspension
  • Account termination
  • Loss of all data and settings
  • Permanent ban from our services
  • No possibility of account reactivation

10.2 Dispute Resolution

Before filing a chargeback, please:

  • Contact our support team
  • Allow us 7 business days to respond
  • Provide detailed information about your concern
  • Work with us to find a resolution

11. Service Credits

11.1 Credit Policy

In exceptional circumstances, we may offer service credits instead of refunds:

  • Credits are non-transferable
  • Credits expire after 12 months
  • Credits cannot be exchanged for cash
  • Credits are issued at our sole discretion

11.2 Credit Usage

Service credits may be used for:

  • Extending current subscriptions
  • Upgrading to higher-tier plans
  • Purchasing additional features
  • Cannot be used for new accounts

12. Data and Content

12.1 Data Retention

Upon service termination:

  • Your data may be retained for 30 days
  • After 30 days, data is permanently deleted
  • No refunds are provided for data loss
  • You are responsible for backing up your data

12.2 Content Ownership

  • You retain ownership of your content
  • We do not claim ownership of your data
  • Content deletion does not entitle you to refunds
  • You are responsible for content backup

13. Changes to This Policy

13.1 Policy Updates

We may update this Policy from time to time:

  • Changes will be posted on our website
  • Material changes will be communicated via email
  • Continued use constitutes acceptance of changes
  • Previous versions are available upon request

13.2 Effective Date

Changes to this Policy become effective immediately upon posting, unless otherwise specified.

14. Contact Information

14.1 Refund Inquiries

For questions about this Policy, contact us at:Master Consultancy LTD 124-128 City RoadLondonUnited Kingdom EC1V 2NX Email: [email protected] Phone: 7737309954

14.2 Response Time

We will respond to all inquiries within 48 hours during business days.

15. Acknowledgment

By purchasing our services, you acknowledge that:

  • You have read and understood this Policy
  • You agree to the no refund terms
  • You understand the digital nature of our services
  • You accept the risks associated with digital purchases
  • You will not file chargebacks or payment disputes

16. Final Notes

This Policy is designed to be clear and transparent about our refund practices. We believe in providing excellent service and support, but we cannot offer refunds for digital services that are immediately accessible upon payment. We encourage all potential customers to take advantage of our free trials to evaluate our services before making a purchase.