Privacy Policy

Last Updated: 12 Oct, 2025

1. Introduction

Master Consultancy LTD ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Use our services
  • Make a purchase
  • Contact us for support
  • Subscribe to our newsletter
  • Participate in surveys or promotions

This information may include:

  • Name and contact information (email address, phone number, mailing address)
  • Account credentials (username, password)
  • Payment information (credit card details, billing address)
  • Profile information (preferences, settings)
  • Communication preferences
  • Any other information you choose to provide

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website or use our services:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Device information
  • Pages visited and time spent on pages
  • Referring website
  • Clickstream data
  • Cookies and similar tracking technologies

2.3 Third-Party Information

We may receive information about you from third parties, including:

  • Payment processors (Paddle, PayPal, Stripe)
  • Social media platforms
  • Analytics providers
  • Marketing partners
  • Public databases

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

  • To provide, maintain, and improve our services
  • To process transactions and payments
  • To manage your account and preferences
  • To provide customer support
  • To communicate with you about your account or services

3.2 Business Operations

  • To analyze usage patterns and improve our platform
  • To conduct research and analytics
  • To prevent fraud and ensure security
  • To comply with legal obligations
  • To enforce our terms of service

3.3 Marketing and Communications

  • To send you promotional materials and updates
  • To personalize your experience
  • To conduct surveys and gather feedback
  • To provide relevant advertisements

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who assist us in:

  • Payment processing (Paddle, PayPal, Stripe)
  • Email delivery and marketing
  • Analytics and data analysis
  • Customer support
  • Cloud hosting and storage
  • Security and fraud prevention

4.2 Business Transfers

We may share information in connection with:

  • Mergers, acquisitions, or asset sales
  • Corporate restructuring
  • Bankruptcy proceedings

4.3 Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal processes
  • Respond to government requests
  • Protect our rights and property
  • Ensure user safety
  • Prevent fraud or illegal activities

4.4 Consent

We may share information with your explicit consent for specific purposes.

5. Payment Processing

5.1 Payment Processors

We use third-party payment processors to handle transactions:

  • Paddle: For subscription billing and payment processing
  • PayPal: For payment processing and account services
  • Stripe: For payment processing and financial services

5.2 Payment Information

  • We do not store complete payment card information
  • Payment processors handle and secure payment data according to their own privacy policies
  • We may store limited payment information for billing and support purposes
  • All payment processing is encrypted and secure

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication
  • Employee training on data protection
  • Incident response procedures
  • Regular backups and disaster recovery

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Retention periods vary based on:

  • The type of information
  • The purpose for which it was collected
  • Legal and regulatory requirements
  • Business needs

8. Your Rights and Choices

Depending on your location, you may have the following rights:

8.1 Access and Portability

  • Request access to your personal information
  • Receive a copy of your data in a portable format
  • Request information about how we process your data

8.2 Correction and Updates

  • Correct inaccurate or incomplete information
  • Update your account information
  • Modify your preferences

8.3 Deletion

  • Request deletion of your personal information
  • Close your account
  • Remove your data from our systems

8.4 Restriction and Objection

  • Restrict processing of your information
  • Object to certain uses of your data
  • Opt out of marketing communications

8.5 Withdrawal of Consent

  • Withdraw consent for data processing
  • Change your privacy preferences
  • Unsubscribe from communications

9. Cookies and Tracking Technologies

9.1 Types of Cookies

We use various types of cookies:

  • Essential cookies (required for website functionality)
  • Performance cookies (analytics and optimization)
  • Functionality cookies (user preferences)
  • Marketing cookies (advertising and targeting)

9.2 Cookie Management

You can control cookies through:

  • Browser settings
  • Our cookie preference center
  • Third-party opt-out tools
  • Ad network opt-out pages

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

  • Standard contractual clauses
  • Adequacy decisions
  • Binding corporate rules
  • Certification schemes

11. Children's Privacy

Our services are not intended for children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any information.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications
  • Providing in-app notifications
  • Updating the "Last Updated" date

14. Contact Information

If you have questions about this privacy policy or our data practices, please contact us:Master Consultancy LTD124-128 City RoadLondonUnited Kingdom EC1V 2NXEmail: [email protected]: 7737309954 Data Protection Officer Email: [email protected]

15. Regional Privacy Rights

15.1 European Union (GDPR)

If you are in the EU, you have additional rights under the General Data Protection Regulation:

  • Right to be informed
  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Rights related to automated decision-making

15.2 California (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act:

  • Right to know about personal information collected
  • Right to delete personal information
  • Right to opt-out of sale of personal information
  • Right to non-discrimination

15.3 Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where we operate.

16. Legal Basis for Processing (EU)

We process personal information based on the following legal grounds:

  • Consent (for marketing communications)
  • Contract performance (for service delivery)
  • Legal obligation (for compliance requirements)
  • Legitimate interests (for business operations)
  • Vital interests (for safety and security)

17. Automated Decision-Making

We may use automated decision-making for:

  • Fraud detection and prevention
  • Credit assessments
  • Personalized recommendations
  • Content moderation

You have the right to request human review of automated decisions that significantly affect you.

18. Data Breach Notification

In the event of a data breach that may affect your personal information, we will:

  • Notify relevant authorities within required timeframes
  • Inform affected individuals when necessary
  • Take immediate steps to contain and remediate the breach
  • Provide guidance on protective measures

This privacy policy is effective as of the date listed above and will remain in effect except with respect to any changes in its provisions in the future, which wil